Job Reference: TS/AA/12-05/368/3/PR Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today. Job Title: Administrator Location: Glasgow, Hillington area – Applicants must have the right to work in the UK Salary: Competitive Contract: Permanent Working hours: Shift rota includes: 7:00 am – 3:30 pm / 8:00 am – 4:30 pm / 9:30 am – 6:00 pm - 37.5 hours per week Business Overview The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients. Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant. Job Overview We are currently recruiting for an Administrator to join our passionate and driven Technical Services team based at our client’s site in Glasgow. Benefits Access to Wagestream – a financial wellbeing tool Wide range of retail discounts Discounted gym membership Join our Cycle to Work scheme Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events Access to internal Mental Health First Aiders Immediate access to “Opportunity” our internal Learning and Development platform Required professional membership fees paid for Win monthly Atalian Servest Superstar Awards Key Responsibilities Raising purchase orders to sub-contractors for reactive works and maintenance contracts. Attend and take part in subcontractor performance meetings to discuss performance. First point of contact for customer. Raising jobs for reactive and corrective action work orders. Closing off jobs for engineers where required. Booking in reactive and PPMs with clients for sub-contractor. Assisting with system closures. Effective management of sub-contractors and obtaining updates. Assisting in keeping work-in-progress levels on contracts to a minimum by ensuring timely completion of jobs. Providing weekly reports on jobs logged/completed / outstanding. Updating and recording statutory compliance documentation for all contracted buildings. Reviewing and approving supplier invoices for subcontracted works and querying costs where required. Maintaining register of engineer overtime and holidays. Keep management system updated with service records and put them in the client portal once checked and actions are complete. Build relationships and collaborate with internal field engineering, helpdesk, management and central teams. Support in improving engineer documentation and escalate repeating performance issues to their line manager. Liaise with all internal and external teams in order to provide excellent customer service. Support internal and external audit teams in evidencing work completed and ensure the safe delivery of future works and complete desktop audits periodically. About you Experience in coordination or management of subcontractors. Experience in working to deadlines and effective time management. Strong Customer service skills. Proven Helpdesk experience. Strong knowledge of Microsoft Office packages a higher degree of efficiency needed. Knowledge of CAFM systems, ideally Concept Evolution and/or Maximo would be an advantage. Methodical and procedure approach to problem-solving. Patient approach to work and communication style. Collaborate with stakeholders from different teams and organisations. How to apply If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply! Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply) https://app.smartsheet.com/b/form/f3343c912a8643b69cfdc89dc2bbba8f Diversity & Inclusion We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.