*Part Time, 0.5 FTE* Please read the following job description thoroughly to ensure you are the right fit for this role before applying. *Introduction* Advance HE is seeking a conscientious Charters Coordinator to support the wider Charters Team and act as the first line of contact for general enquiries. Whether it be monitoring mailboxes, assisting in research tasks, or undertaking general administrative tasks – you’ll play a key part in the smooth running of the Charters Team. In return for your work, you’ll receive a range of benefits\* including: * A generous pension with USS. * Enhanced family leave benefits. * 31 days’ annual leave plus bank holidays. * Flexible working hours. …just to name a few. \* Benefits will be pro rata equivalent for part-time or fixed-term contracts. *What you’ll be doing * As Charters Coordinator, your main aim will be ensuring our customer service standards are upheld and all enquiries are dealt with appropriately. You’ll be responsible for prioritising enquires and requests, filtering and escalating where appropriate. On a day-to-day, you’ll will support the wider Charters Team with general administrative support. This may include ensuring accurate database maintenance, taking minutes, or supporting in panels and peer review meetings. You’ll be responsible for engaging with senior external colleagues on a daily basis, it’s important you’re confident in your written communication ability. *Who we’re looking for* We are looking for a ‘doer’, someone willing to get stuck in. You’ll communicate in a way which is professional, approachable, and inspiring. Remaining dynamic and enthusiastic in your communications with colleagues and customers alike. You will be involved in multiple projects and enquiries across departments, requiring collaboration and guaranteeing variety. The ability to manage your time and competing priorities will be important in this role, ensuring creativity when thinking around problems. *What do you need* * Customer service experience. * Excellent written communication skills. * Attention to detail. *About Advance HE* Advance HE is a member-led, sector-owned charity that works with institutions and higher education across the world to improve higher education for staff, students and society. Our strategic goals to enhance confidence and trust in HE, address systemic inequalities and advance education to meet the evolving needs of students and society, supports the work of our members and the HE sector. We are experts in higher education with a particular focus on enhancing teaching and learning, effective governance, leadership development and tackling inequalities through our equality, diversity and inclusion (EDI) work. We deliver our support through professional development programmes and events, Fellowships, awards, student surveys, providing strategic change and consultancy services and through membership (including accreditation of teaching and learning, equality charters, research, knowledge and resources). Using our expertise and sharing best practice, we work with our network of global associates and partners, and with people, providers and systems around the world to understand contexts and challenges and deliver solutions. It is our people and the people we help that really make us who we are. Job Type: Part-time Salary: £12,108.00 per year Schedule: * Monday to Friday