Customer Service - Fraud Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Salary: £22,300 Location: Middlesbrough Monday - Sunday 40 hours between 8am - 8pm Permanent - Hybrid after training - November/December start dates Do you have experience working in an FCA regulated environment? Are you passionate about helping customers in a time of difficulty? Then this is the role for you! We are looking for passionate and driven Customer Service focused individuals to join a reputable and well known business on their Fraud team Duties and Responsibilities: * Assisting customers who have reported fraud on their bank accounts * Acting as first point of contact for customers who may be distressed * Assisting customers when the bank have detected fraudulent activity * Preventing potential fraudulent activity * Adhering to legislation and industry regulations with intricate security practices * Being empathetic and understanding to all customers * Resolving complex issues What experience do you need? * Experience working within a Financial services business * Excellent communication skills both verbal and written * Experience dealing with vulnerable customers * Working to KPI's within a regulated environment What do you get in return? * Health care plan * Gym discount * Fortnightly pay * Employee discount * Hybrid after training Please APPLY NOW for an immediate telephone call Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age