The key responsibilities of the role are: All potential applicants are encouraged to scroll through and read the complete job description before applying. Delivery of projects to time, quality, and budget - self and team Ensure the correct use of toolsets in accordance with Centrality Project Governance Framework - self and team Conduct regular 1-1s with team members, setting SMART objectives and monitoring progress Conduct monthly team meetings Be the 1st point of escalation for Project delivery issues Manage and authorise leave requests in accordance with HR policy Identify Training Needs Analysis (TNA) and report same to COO Builds trusted relationships with key customers and acts as first point of escalation for delivery and relationship issues Oversees quality system process/adherence across the function. Works collaboratively with peers to forecast/plan/manage resource capacity to align to customer needs and maximise revenue/service adherence Manages and owns the successful transition from sales through to execution/service functions Manages team performance, setting objectives, development and ensures adherence to HR policies and procedures Manages and owns the successful transition from Project Delivery to Business as Usual (BAU) - self and team Engenders a culture of continual improvement, learning and innovation to drive increase customer intimacy and value to customers. Key KPI's Quality non-conformance % Number of projects requiring PCR % Number of projects time overrun % Number of SMART objectives not achieved by team member % eNPS Key Experience Experienced Senior Project Manager (Min 7 years) Prior experience leading a high performing team in a fast-paced environment (Min 3 years) Proven experience managing multiple projects in parallel Experience collaborating with both internal and external stakeholders Proven experience of delivering projects to time, quality and budget Key Skills Articulate, with excellent communication & interpersonal skills Team Leader with 1st class planning, mentoring and leadership skills Knowledge of Agile and Waterfall delivery methodologies Conflict Management Mentoring Keen attention to detail Commercially astute Proven ability to operate in an environment with rapidly changing and often conflicting priorities Tech. Certifications: PRinCE2 Practitioner / PMP (Required) ITIL V3 Foundation (Desirable) ILM Level 3 (Desirable) Key Behaviours Lives the Centrality Values of Honesty, Expertise, Approachable, Results and Teamwork Customer & People orientated Takes ownership and has a can-do attitude Leads by example Passionate on delivering service excellence Understands the Centrality automation / toolset road map and actively promotes same Process driven and has a methodical approach to activities Calm under pressure